- Acceptance of Terms
- Stock availability
2.1. All stock is subject to availability.
2.2. Stock not supplied will not be charged for and we will refund you any part of the goods already paid for.
2.3. If we are out of stock we will make every attempt to contact you within forty eight (48) hours providing we have correct contact details on your order.
- Manufacturer’s Warranty
3.1. Manufacturer’s warranties vary on each product.
3.2. Manufacturer information is subject to change without notice.
3.3. If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
- Order Acceptance
4.1. All orders sent to The Safe Shop Ltd are only accepted when you receive confirmation of receipt of your order, but only on the condition that The Lock Shop may subsequently not be able to ship the items requested, or may decide on reasonable grounds not to do so.
4.2. The Lock Shop Whittlesey reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. Without prejudice to the statutory rights afforded to consumers under English law, The Lock Shop Whittlesey accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within forty eight (48) hours of order placement that products will not be shipped as ordered. In such cases The Lock Shop Whittlesey will not process any payment or will immediately refund any payment made in full.
4.3. All orders placed over £1,000.00 ( UK ) may require additional verification before the order is accepted.
4.4. All product prices are displayed inclusive of VAT at 20%.
5.1. We shall deliver your order via our chosen carrier.
5.2. The Delivery Service for safes is available Monday to Friday during office hours, delivering to your building entrance. A delivery charge may be incurred on certain orders where the delivery route includes stairs. Please speak to a member of our team to discuss your options.
5.3. Special delivery services may be available as a delivery option and may be subject to a charge as indicated on our Web site.
5.4. Expected delivery dates may be given for an order and are given as a guide only. The Lock Shop Whittlesey cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from later delivery.
5.5. Free delivery is only available to UK mainland addresses. Additional services are available to Extremities, UK Offshore and International addresses at an additional cost.
5.6. Any damage or missing items must be reported within 48 hours of delivery to our customer services team and by telephone only on 0800 002 9409. Failure to report damage or missing items after this period will result in any claim being void.
5.7. If you wish to change or cancel a specific delivery date arranged with The Lock Shop Whittlesey or their nominated service providers we will require 48 hours notice. Failure to inform The Lock Shop Whittlesey of your wish to change or cancel your specific delivery date after this period will incur additional charges.
5.8. In the event delivery of your order is aborted by our carrier we will be forced to impose an aborted delivery charge. This fee is approximately 15% of the total cost of your order and will be confirmed in writing should the need arise.
An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors. If you feel there may be any problems with your delivery please inform us as soon as possible to avoid any unnecessary charges.
6.1. Items sold by The Lock Shop Whittlesey may require installation according to the manufacturer’s instructions in order to meet the manufacturer’s specifications or recommended cash rating. Prices quoted exclude installation unless otherwise stated. It is the buyer’s responsibility to ensure the product is installed appropriately.
6.2. In all cases, it is the buyer’s responsibility to ensure that floor loading restrictions are adhered to. The Lock Shop Whittlesey will not be held responsible for any loss or damage as a result of floor loading limits being exceeded as a result of the installation of any of its products.
6.3. The Lock Shop Whittlesey offers an installation service whereby we arrange work to be performed by an appropriately qualified installer. The Lock Shop Whittlesey will not be held responsible for any loss, damage or expenses incurred during, or as a result of, the product installation.
6.4. If you choose to use our installation service the delivery route and installation location must be free of obstructions, allowing easy access for our engineer. If a wall installation is required you must remove skirting boards and any other obstructions prior to installation. Failure to adhere to these instructions may result in an aborted installation.
6.5. If you wish to change or cancel a specific installation date arranged with The Lock Shop Whittlesey or their nominated service providers we will require 48 hours notice. Failure to inform The Lock Shop Whittlesey of your wish to change or cancel your specific installation date after this period will incur additional charges.
6.6. In the event of an aborted installation, the installation charge will NOT be refunded.
- Returns Policy
7.1. Purchases may be returned to the company for a refund in the following manner:
7.2. Before returning any item, the buyer must contact The Lock Shop Whittlesey and obtain a Customer Return Authorization (CRA) number within fourteen (14) days of the delivery date.
7.3. No returns will be accepted without a CRA number.
7.4. Goods shall be returned to The Lock Shop Whittlesey or their named agent. ANY POSTAGE AND PACKING COSTS INCURRED ON RETURNED ITEMS ARE FOR THE BUYERS ACCOUNT AND ARE NON-REFUNDABLE.
7.5. In order to receive a refund, your purchase must be returned in “as-new” condition, with original packaging and with all manuals and accessories.
7.6. You will receive a refund excluding the original delivery charge.
7.7. Please allow up to twenty eight (28) days for refunds to be processed and credited to your account.
7.8. Exclusions to the Returns Policy: If an item has been installed we may offer a return based on the “diminished value” of the item, however this will be at the discretion of the company.
7.9. Exclusions to the Returns Policy: “made to order” items which include keyed alike locks, cut keys and lockers are not covered by our Returns Policy. We are unable to provide any return period on “made to order” items.
7.10. Exclusions to the Returns Policy: “bespoke” items which include products that have been specifically modified from standard specification are not covered by our Returns Policy. We are unable to provide any return period on “bespoke” items.
- Service, Support and Complaints
8.1. The Lock Shop Whittlesey provides a Customer Support Line telephone number and Customer support email address, which deal directly with most enquiries. Contact information can be found on the contact us page of our website.
8.2. We aim to reply to all complaints within forty eight (48) hours. We will provide a likely timescale for resolving the dispute and keep you informed about progress.
- Disclaimers and Limitations on The Lock Shop Whittlesey
9.1. WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY, AND IN PARTICULAR, The Safe Shop Ltd DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.
9.2. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM The Lock Shop Whittlesey AND RELATED SERVICES, WHICH ARE PROVIDED BY The Lock Shop Whittlesey, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THEIR MANUFACTURERS. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST The Lock Shop Whittlesey, BUT ONLY AGAINST THE COMPANY/PERSON GIVING THEM.
- External Sites
10.1. This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “external sites”). The Lock Shop Whittlesey is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to ‘cookies’, personal data, confidential information, or purchases of goods or services). You should contact the site administrator or Webmaster for those external sites if you have any concerns regarding such links, content or transactions.
11.1. This site is owned and operated by The Lock Shop Whittlesey, unless otherwise specified all rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to The Lock Shop Whittlesey or its licensors.
11.2. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with The Lock Shop Whittlesey or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of The Lock Shop Whittlesey is strictly prohibited.
- Jurisdictions and Venue
12.1. You agree that, any dispute between our parties will be, governed by the laws of England , without regard to its conflict of law principles.
12.2. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on The Safe Shop Ltd web-site shall be an appropriate court located in England.
13.1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
13.2. This privacy statement covers the Web site www.thelockshopwhittlesey.co.uk because this Web site wants to disclose its information practices and demonstrate its commitment to your privacy.
If you have questions or concerns regarding this statement please contact us.
13.3. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as name, email, billing and shipping addresses and financial information such as credit card number and expiration date if paying by credit or debit card.
We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.
13.4. We use outside shipping companies to fulfil orders, and a credit card processing company (Stripe) to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Due to the size and weight of the products we supply certain items may be dispatched directly from the manufacturer warehouse. In these instances we will provide the manufacturer with your shipping and contact details to allow delivery. Manufacturers do not retain, share, store or use personally identifiable information for any other purposes.
13.5. We do not share, sell, rent, or trade your personally identifiable information with third parties for any unknown or unrelated uses.
13.6. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
13.7. We use technology to track the patterns of behaviour of visitors to our site. This includes using a “cookie” which is a small text file stored on a user’s computer for record-keeping purposes. We use two types of cookies, session ID cookies and persistent cookies.
Session ID cookies are used to make it easier for you to navigate our site and store items in your shopping basket. A session ID cookie will expire when you close your web browser and leave our website. A persistent cookie remains on your hard drive for an extended period of time and enables us to track and target the interests of our users to enhance the experience on our site.
If an order is placed we link the information we store in cookies to any personally identifiable information you submit while placing your order. As an example, if you performed a search on Google and visited our website and made a purchase the persistent cookie would tell us that Google was the website where you found us.
You can remove persistent cookies by following directions provided in your Internet browser’s “help” file or by using the Microsoft Help & Support page: How to delete cookies.
If you disable cookies, you may still use our site, but your ability to use some areas of our site may be limited. You may also experience difficulties adding items to your basket and if this is the case you should order via telephone on 0800 002 9409.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
The Lock Shop Whittlesey
- Your Statutory Rights
14.1. Your Statutory Rights are not affected. This statement does not confer upon you any additional legal obligations or duties, it merely highlights existing rights that consumers have whenever they deal with traders.